Return and Refund Policy

 

At Yesomi Fashion and Retail (OPC) Pvt Ltd, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your order, we are here to assist you with a smooth and hassle-free return process. 

  1. Return Eligibility

Conditions for Returns 

  • Items must be returned within 7 days of the delivery date. 
  • Items must be unused, unwashed, and in their original condition. 
  • Items must include all original tags, packaging, and any accessories. 

Non-Returnable Items 

  • Items marked as “Final Sale.” 
  • Items under sale and discount tags. 
  • Items with size and color issues, as size charts and color information are provided prior to purchase. 
  1. Return Process

Steps to Initiate a Return 

  1. Contact Us: Email our support team at support@yesomi.com with your order number, the items you wish to return, and the reason for the return. 
  1. Receive Authorization: Upon approval, we will provide you with a Return Authorization Number (RAN) and detailed return instructions. 
  1. Pack and Ship: Securely pack the items in the original packaging, include the RAN and any required documentation, and send the package to the return address provided. 

Return Address: Yesomi Fashion and Retail (OPC) Pvt Ltd Plot no 11 awadhpuri Khand 1 khargapur Gomtinagar Lucknow 226010 

  1. Refunds

Processing Your Refund 

  • Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. 
  • If approved, the refund will be processed, and a credit will be applied to your original payment method within 7 days. 
  1. Exchanges

Exchanging Items 

  • Exchanges are subject to availability. 
  • It takes approx 6-7 days for the exchanged product to be delivered to customer.
  1. Shipping Costs

Responsibility for Return Shipping 

  • Customers are responsible for return shipping costs unless the item received was incorrect or defective. 
  • Shipping costs are non-refundable. 
  1. Damaged or Incorrect Items

Reporting Issues 

  • If you receive a damaged or incorrect item, please contact us immediately at support@yesomi.com with your order number and details of the issue. 
  • We will arrange for a replacement or refund at no additional cost to you. 
  1. Seller-Specific Return Policies

Sellers’ Return Policies 

  • Some sellers on our platform may have their own return policies that will be displayed with the products. Please review these policies carefully before making a purchase. 
  1. Contact Us

If you have any questions or need further assistance, please contact our support team at: 

Email: support@yesomi.com 

 

Note:

  • If the address provided by the customer is incorrect or if no one is present to receive the shipment, the shipment will be returned back to the seller.

  • The customer may be responsible for any additional shipping costs incurred for resending the shipment to the correct address.